Syntax Olevia 242T - Reviews

Cant Find a Better One For the Price
by Scott J. Clayton from USA, 2009-01-11

OK let me start out by saying that once i decided i wanted to spend alot of money on a tv, i for sure did my homework on it. and the Olevia 42" 242t was on sale at Office Depot. I bought i over a year ao and it has worked perfectly ever since. No problems and no complaints from me. have it now hooked up to surround sound, xbox, ps2, and all and it still works great. Even leave it on at night sometimes for over a year and screen is still like the day i bought it. get one

Avoid Olevia Like the Plague!!!
by M. Tennant , 2008-12-02

We'd only had the TV for 4 months and 10 days when the screen suddenly stopped functioning. All it does is flicker. The Olevia logo won't even come up. We, too, have been waiting for over a month for Olevia's so-called "warranty service" to fix our TV. We're entitled to one year of on-site service, according to the warranty card, yet Olevia is trying to make us send the TV back to them. They said they'd have a shipping company pick it up. Reluctantly, we agreed, and ended up spending over $40 and a great deal of time building a wood crate. Phone call after phone call later, the huge wood crate is STILL sitting in the middle of our living room floor, waiting to be picked up. They claim they're waiting on "the shippers", who should be contacting us with a pick-up date. We haven't heard a peep from them. I read somewhere else that Olevia is having trouble paying their shipping company. I don't know if that's true or not, but they're sure not helping us at ALL. We scrimped and saved to buy the TV for our 20th wedding anniversary, so we're very, very upset and disappointed. We will NEVER buy anything from this company again, and recommend that you don't, either! Now we've got an almost-thousand-dollar 42" boat anchor. :-(

UPDATE 1/14/09: They did finally schedule their "shippers" after the TV, but they hired a shipping company who doesn't even deal with these TVs! After much discussion, the shipping company agreed to ship it, but they had no way to get their big 18-wheeler truck into our subdivision. My husband had to load the crate into his pickup truck and take it to them. It was delivered to Olevia on 12/30/08. Two weeks and several phone calls later, they FINALLY say the replacement TV is on the way. We'll see. My opinion of Olevia is unchanged at this point.

UPDATE 1/22/09: We *finally* received a replacement TV. It's in good physical condition and appears to be in working order. However, it's a refurbished TV, not a new one, and only has a 90-day warranty. We bought a 2-year extended warranty through the store where we bought the TV, and the store assures us that their warranty will still cover the TV, even though it's not the original one. Hopefully this is the end of it. My opinion of Olevia is still not a positive one.

UPDATE 6/15/09: We mailed in the warranty card for the replacement TV on 2/4/09, as per the instructions. The card was returned in the mail to me today, stating that Syntax Brillian's PO Box HAS BEEN CLOSED. Boy, oh boy, am I glad we bought the extended warranty. The replacement TV is still working okay (knock on wood), but if anything else should happen, it looks like Syntax Brillian (AKA Olevia) is GONE.

Poor Poor Poor Customer Service
by Josh , 2008-11-14

Ive been working for over 2 months to get my Olevia replaced because the screen went bad. I am now in process of reporting them to the BBB for lack or action on the warranty and going against the terms of the warranty. At this point, I cant even quantify how much time I have put in to this. I recommend spending the extra couple of dollars to get a Toshiba, Sony or Samsung. The saved headache alone will be worth it, but they also have superior picture quality.

Olevia 42" 1080
by frustrated to say the least from Chicago IL, 2008-10-23

Ours lasted 2 months to the day. Claim has been pending with manufacturer with no resolution in sight due to company reorganization. Get the warranty where you purchase this TV whatever you do. You'll thank yourself for it later!! Prior to the set dying, it was a great TV and excellent picture.

WARRNING
by inclw from Arizona, 2008-05-08

Don't buy a Syntax Olevia! I bought one and it died almost to the day the warranty went out. Customer service said I would have to pay to ship it back and pay the parts and labor to fix it and that would cost over half of the TV's cost. They wouldn't offer to help with anything and they said they lost my registration card, the same one they used to call me with to ask me how I liked it a week after I bought the TV. So all I can do is to post this to every blog I can to try to inform others.