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Monster TV CLNKIT Alcohol-Free ScreenClean Kit [Traditional Packaging]

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Sony Grand WEGA KDF-42WE655 Reviews

New bulb within 2 years!!!
by Samuel P. Kuntz from Georgia, 2010-01-24

I wouldnt buy one of these. I just replaced the bulb after less than 3 years of use. It is between $120 and $180 for the bulb. RIDICULOUS!! Picture and sound are good, but who can afford this much maintenance on a flippin TV for cryin out loud!!

You might get a few good years out of it.
by A. Arrocha from IL, 2009-12-23

I paid A LOT of money for this tv 4 years ago, so I expected it to last. Last it is not. The screen is slowing being covered in blue. The cause is unknown to us and to Sony and cannot be fixed, so the only suggestion Sony will give is to replace it. Which when we can no longer stand it we will do, but it will not be replaced with another Sony...ever again. Be aware that we are not the only ones with this problem in fact we've heard of much worse cases than ours with this tv. In fact Sony has actually had people purchase replacement bulbs and other stuff that does NOT fix the problem and sticks the customer with the cost of the replacement merchandise!
My review on this tv...buy a different one and from another company with better customer service!

DO NOT BUY
by Kimberly from Alabama, 2009-12-03

I've had this TV for about 4 years now. I would give it 0 stars if Amazon would let me!!! The right side of the tv has blue streaks all over it and it is covered in blue dots all over the tv set!!! When I contacted sony about the problem i was told i could purchase the repair kit BUT it would cost anywhere from 700-1000 dollars for someone to install it for me?? I could not believe it!! The optic block went out on this tv just a few weeks after the warranty ended! DO NOT buy this product!! There is no point in me getting it fixed when i could buy another 42 in tv for under the 700 dollars it would cost to fix! I will never buy another sony tv again. Bad company that created a product with problems but refuses to fix them.

Timing, timing, timing ..
by P. Stewart from michigan, 2009-10-06

It is Oct 2009 and I have decided to take a few minutes to vent and share personal frustrations re my experience with Sony. I am feeling defeated from having spent countless hours on the ever popular 'blue haze/cloud/dot reality nightmare show' of my Sony KDL-42WE655 Projection TV screen which I purchased on sale for $2400 in Oct 2004. In this instance, my once 4 year extended warranty which I had purchased through Best Buy as insurance against unforeseen potential major repair issues such as this expired last Oct. I am informed the optical block/engine is leaking and needs replaced at a cost of approx $1100 of which is only a temporary fix to an ongoing defective problem. Sony's Extended Warranty Service terminated Dec 2008 for a KNOWN manufacturer flaw which was apparently posted on their website and communicated in writing via letter to all owners potentially affected - I personally did NOT receive the letter and found that curious? I have had much discussion with various people in the electronics field, service techs and have read countless blogs. So I contacted Sony in hopes of getting it fixed beyond their warranty deadline. Well, I was reminded many times that the warranty period ended; however, I persisted further and spoke with a supervisor who offered me a hint of hope(with no further negotiation I'm told) is as follows:

(a) Sony to pay $300 toward the repair only after I show proof via diagnostics from an authorized Sony Service Center which is 1/2 of the $300 already but can be applied toward the repair -OR- (b) Sony to give me a discount toward a new Sony TV - minimal it is and from a TV of their choice delivered to me by truck. This second option is not without a small catch attached as I must physically remove the serial number (tab) off the back of my current TV and send it to them to get the 'deal' and by doing so it would take my TV out-of-service obviously restricting me from getting it repaired on my own - well, I don't think so! I currently have no plans. I encourage any response to this matter from anyone having current knowledge, experience (positive or negative) and/or thoughts or suggestions on how or if I should proceed further. Their 1/4 offer of the cost of the repair just doesn't sit well with me and I think that is their aim to get me to bite the bullet. Truthfully, I am sick of it but there is a principal here and I have read about Sony being in Litigation regarding this very issue. So for now I am going to sit tight and keep my ears and eyes open. I believe there may be further recourse but not sure I want to hassle with it. Sony has marked my file and is awaiting a response from me - don't know of a timeline (if any) on this.

Over the years I have purchased Sony TV's having been the best of the best. This experience has left me numb and when it comes to Sony expressing how they stand behind their products well, maybe in lip service! I want action and fairness and still want this matter resolved. TIMING is everything.. IF only I had received that letter.. IF the blue haze/cloud/dots on the screen had ONLY been more visable sooner.. guess I'm a little late, so they say. Timing, timing, timing. IF Sony would just make exception here and extend a warranty that they already extended due to an admitted error/defect? C'mon!

4 Years 1 Blub
by J. A. Buckley from Rochester, NY, 2009-04-18

So far so good i have the Sony 42 rear projection.(kdf42w655) I am the type of person to fall asleep with the tv on and its been 4 years same first bulb, no blue spots and a great picture.