Samsung UN46B8000 Reviews

Beware of Samsung customer service
by Gracie Katz from US, 2010-07-21

The TV itself is 5 star. But customer service is so bad (zero stars)that I will not buy another Samsung product. This was my third Samsung TV, but never again.

After having this TV for 11 months, the remote control stopped working. A quick call to Samsung's 800 number assured me that a new remote was on its way. Don't believe them. It turns out that their service standard is to ship with 14 business days - ie it may be almost a month before you get what you ordered. And to call them just gets a reply that it hasn't been 14 business days yet, so keep waiting. It turns out that my remote wasn't even shipped, but they couldn't tell me that for 14 business days. When they finally did ship it, it arrived in a padded envelope via UPS. It was DOA, likely damaged in shipment due to insufficient packaging. Customer service said "no problem", we'll replace it. I am still waiting, but it hasn't been shipped yet. But then again, they've only sat on the order for 8 business days so far, so I have to wait another week and a half before I can even complain. When I asked if it would be shipped in a box this time, the customer service agent said she has no way to communicate with the shipping department. I have found out that they have an "executive customer relations department" (why is this even necessary?)who can e-mail their shipping department. So I requested it be shipped in a box, so maybe this next remote, if I ever receive it, won't be DOA.

Terrif!
by R. McKnerney from South Windsor,Ct, 2010-07-20

This TV exceeded my expectations from the moment we unpacked it! Amazon's free shipping, the prompt delivery, the easy set up all were pluses.
Picture is extremey sharp!It even wowed my son who's really into electronics.

Love-Hate
by James P. Farnsworth from NE Iowa, 2010-06-07

Love the TV and have had several comments on the great picture quality but... It is now seven months old and has died twice in the last month. I have been waiting two weeks now for repairs on the second death. With more calls to Samsung and Gurus to Go than I care to count I am very frustrated. And from searching I have found a lot of dissatisfied owners who are having the same symptoms(clicking and won't turn on.) Fortunately, unlike many of them I'm still under warranty. Its the first new TV for us in 15 years and by far the most expensive and by far the least reliable. Time will tell how Samsung deals with this and maybe I'll have a better opinion but as of now I hate it and I'm NOT HAPPY.

It plays Divx video files from a USB stick
by Andrew Mountain from Vancouver, BC Canada, 2010-05-31

I just discovered this thing plays Divx files from a USB stick (see page 53 of the instructions for a full list of supported video codecs). It plays them full screen and the quality is very impressive considering the video files I was playing were only 640 x 480. Somehow this TV is able to scale by a factor of 3 and still maintain a crisp image.

Great Picture, Lousy Sound
by Moopey Sloopey from New Orleans, La, 2010-05-12

Bought this about 5 weeks ago. The picture is out of this world and I have had no issues with it so far. The sound is awful, however. My next purchase is surround sound. I would recommend this TV to anyone, as long as they get external speakers to go with it.